Returning user :: All my credit is lost!

Author	Message
jokerdm Send message Joined: 21 Nov 09 Posts: 3 Credit: 113,103,254 RAC: 0	Message 54352 - Posted: 9 May 2012, 8:11:30 UTC Hello everybody. I crunch an important amount of WU long time ago, when this project begins. Now, I return to BOINC after a couple of years disconnected and that I find in my account, is all my credits lost! Could anybody tell me what happen? I need help to restore my statics! Greetings. ID: 54352 · Rating: 0 · rate: / Reply Quote

mikey Send message Joined: 8 May 09 Posts: 3319 Credit: 520,306,492 RAC: 20,486	Message 54353 - Posted: 9 May 2012, 10:55:28 UTC - in response to Message 54352. Hello everybody. I crunch an important amount of WU long time ago, when this project begins. Now, I return to BOINC after a couple of years disconnected and that I find in my account, is all my credits lost! Could anybody tell me what happen? I need help to restore my statics! Greetings. Contact an Admin, you are probably not using the same account as before. ID: 54353 · Rating: 0 · rate: / Reply Quote

Blurf Volunteer moderator Project administrator Send message Joined: 13 Mar 08 Posts: 804 Credit: 26,380,161 RAC: 0	Message 54358 - Posted: 9 May 2012, 20:11:09 UTC - in response to Message 54353. This has been escalated. ID: 54358 · Rating: 0 · rate: / Reply Quote

Fred E. Send message Joined: 3 Oct 10 Posts: 6 Credit: 156,545 RAC: 0	Message 54364 - Posted: 10 May 2012, 10:31:20 UTC The account you're posting from is 71431 . Is 21320 your previous account? It has the same username and country (Spain), but I can't compare computers because yours are hidden on 71431 and we can't see the e-mail addresses. If it is your old account, you must have used a different e-mail address to open the new account If that's the account and if you remember the e-mail address and password, you can log on to it to confirm. Then complete your tasks on hand, detach, and attach to the other account. Fred ID: 54364 · Rating: 0 · rate: / Reply Quote