ATI GPU R600 (R38xx) does not support OpenCL

Hello !! This post already exists on BOINC forums -> see it here

PlaysGames11 wrote:

Hello !!

First of, I have to say that I made many many search about my problem, and I found nothing useful (or nothing was working).

So, here is my problem :
I recently bought a brand new video card for my gaming computer, an ATI R9 280X 3Go. This card worked only one time, on Milkyway@home project. It was 2 days ago.

But since I restarted my computer, my GPU is suddenly "incompatible" with BOINC.

When I freshly installed BOINC on my computer, the GPU was already not working. But I installed a software called AMD APP SDK (Accelerated Parallel Processing) and when I restarted BOINC, it "stopped working" due to a BEX64 event, but was still able to work (and compute) with my GPU.

I didn't know what was happening with my computer and BOINC, however it worked so I though everything was alright.

But when I restarted my computer, the BEX64 event was still there and the GPU computing was unavailable and an error message shows "ATU GPU R600 (R38xx) does not support OpenCL".

Here is the complete log from a fresh restart of BOINC to the moment it starts calculating (skipped resumed and suspended tasks event) :

24/01/2014 18:17:08 |  | Starting BOINC client version 7.2.38 for windows_x86_64
24/01/2014 18:17:08 |  | log flags: file_xfer, sched_ops, task
24/01/2014 18:17:08 |  | Libraries: libcurl/7.25.0 OpenSSL/1.0.1 zlib/1.2.6
24/01/2014 18:17:08 |  | Data directory: D:\ProgramData\BOINC
24/01/2014 18:17:08 |  | Running under account Camille
24/01/2014 18:17:08 |  | GPU detection failed. error code -1073741819
24/01/2014 18:17:08 |  | OpenCL: AMD/ATI GPU 0: Tahiti (driver version 1348.5 (VM), device version OpenCL 1.2 AMD-APP (1348.5), 2048MB, 2048MB available, 2688 GFLOPS peak)
24/01/2014 18:17:08 |  | OpenCL CPU: AMD FX(tm)-4100 Quad-Core Processor (OpenCL driver vendor: Advanced Micro Devices, Inc., driver version 1348.5 (sse2,avx,fma4), device version OpenCL 1.2 AMD-APP (1348.5))
24/01/2014 18:17:08 |  | Host name: Camille-PC
24/01/2014 18:17:08 |  | Processor: 4 AuthenticAMD AMD FX(tm)-4100 Quad-Core Processor             [Family 21 Model 1 Stepping 2]
24/01/2014 18:17:08 |  | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 cx16 sse4_1 sse4_2 popcnt aes syscall nx lm svm sse4a osvw ibs xop skinit wdt lwp fma4 topx page1gb rdtscp
24/01/2014 18:17:08 |  | OS: Microsoft Windows 7: Home Premium x64 Edition, Service Pack 1, (06.01.7601.00)
24/01/2014 18:17:08 |  | Memory: 7.95 GB physical, 15.89 GB virtual
24/01/2014 18:17:08 |  | Disk: 931.51 GB total, 614.80 GB free
24/01/2014 18:17:08 |  | Local time is UTC +1 hours
24/01/2014 18:17:08 |  | VirtualBox version: 4.2.16
24/01/2014 18:17:08 |  | Version change (7.2.33 -> 7.2.38)
24/01/2014 18:17:08 | Milkyway@Home | URL http://milkyway.cs.rpi.edu/milkyway/; Computer ID 557409; resource share 100
24/01/2014 18:17:08 | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 7194571; resource share 100
24/01/2014 18:17:08 | Enigma@Home | URL http://www.enigmaathome.net/; Computer ID 119279; resource share 100
24/01/2014 18:17:08 | PrimeGrid | URL http://www.primegrid.com/; Computer ID 421907; resource share 100
24/01/2014 18:17:08 |  | General prefs: from http://www.worldcommunitygrid.org/ (last modified 01-Jan-1970 01:00:01)
24/01/2014 18:17:08 |  | Host location: none
24/01/2014 18:17:08 |  | General prefs: using your defaults
24/01/2014 18:17:08 |  | Reading preferences override file
24/01/2014 18:17:08 |  | Preferences:
24/01/2014 18:17:08 |  | max memory usage when active: 4068.67MB
24/01/2014 18:17:08 |  | max memory usage when idle: 7323.61MB
24/01/2014 18:17:08 |  | max disk usage: 614.87GB
24/01/2014 18:17:08 |  | max CPUs used: 3
24/01/2014 18:17:08 |  | (to change preferences, visit a project web site or select Preferences in the Manager)
24/01/2014 18:17:08 |  | Not using a proxy
24/01/2014 18:17:12 |  | Running CPU benchmarks
24/01/2014 18:17:12 |  | Suspending computation - CPU benchmarks in progress
24/01/2014 18:17:43 |  | Benchmark results:
24/01/2014 18:17:43 |  | Number of CPUs: 3
24/01/2014 18:17:43 |  | 2618 floating point MIPS (Whetstone) per CPU
24/01/2014 18:17:43 |  | 7047 integer MIPS (Dhrystone) per CPU
24/01/2014 18:19:09 | Milkyway@Home | Restarting task ps_modfit_16_3s_bpl_128wrap_1_1382698503_12903973_0 using milkyway_separation__modified_fit version 128 in slot 7
24/01/2014 18:19:09 | Milkyway@Home | Restarting task de_modfit_86_3s_bplmodfit_128_wrap_2_1382698503_12893807_2 using milkyway_separation__modified_fit version 128 in slot 8
24/01/2014 18:19:09 | Milkyway@Home | Restarting task ps_modfit_16_3s_bpl_128wrap_1_1382698503_12903974_0 using milkyway_separation__modified_fit version 128 in slot 2
24/01/2014 18:19:12 | Milkyway@Home | Sending scheduler request: To fetch work.
24/01/2014 18:19:12 | Milkyway@Home | Requesting new tasks for CPU and ATI
24/01/2014 18:19:14 | Milkyway@Home | Scheduler request completed: got 0 new tasks
24/01/2014 18:19:14 | Milkyway@Home | No tasks sent
24/01/2014 18:19:14 | Milkyway@Home | Message du serveur: ATI GPU R600 (R38xx) does not support OpenCL
24/01/2014 18:19:14 | Milkyway@Home | This computer has reached a limit on tasks in progress
24/01/2014 18:19:35 | Milkyway@Home | project suspended by user

You can find my complete config on my profile.

Thank you for your future help !!
- Europa

PS : I'm French so if you find mistakes, forgive me :)

Ageless wrote:

It's a combination of AMD recycling their GPU codenames with a message set by the server at Milkyway@Home. They check for what GPU version is sent back by BOINC, to give you that message.

So at first you'll have to report this to Milkyway, as it's their message (Message from server).
You may also want to try to use BOINC 7.2.38 --the present alpha version. This one definitely has code that will put the R9 280X in the correct category:

case 20:
            gpu_name="AMD Radeon HD 7870/7950/7970/R9 280X series (Tahiti)";

For links to BOINC 7.2.38 and the change log leading up towards it, see post 52011 in the Change Log thread.

<-- This have been done (see the logs)

Hi!

I've the same problem with my Mac & a 7950 ATI GPU!!!

I've no solution... :(

Dim 2 fév 22:43:18 2014 | Milkyway@Home | Detaching from project
Dim 2 fév 22:43:33 2014 | | Fetching configuration file from http://milkyway.cs.rpi.edu/milkyway/get_project_config.php
Dim 2 fév 22:44:10 2014 | Milkyway@Home | Master file download succeeded
Dim 2 fév 22:44:15 2014 | Milkyway@Home | Sending scheduler request: Project initialization.
Dim 2 fév 22:44:15 2014 | Milkyway@Home | Requesting new tasks for CPU and ATI
Dim 2 fév 22:44:16 2014 | Milkyway@Home | Scheduler request completed: got 0 new tasks
Dim 2 fév 22:44:16 2014 | Milkyway@Home | No tasks sent
Dim 2 fév 22:44:16 2014 | Milkyway@Home | No tasks are available for Milkyway@Home Separation (Modified Fit)
Dim 2 fév 22:44:16 2014 | Milkyway@Home | Message du serveur: ATI GPU R600 (R38xx) does not support OpenCL
Dim 2 fév 22:44:16 2014 | Milkyway@Home | Tasks for CPU are available, but your preferences are set to not accept them

Hi!

I've the same problem with my Mac & a 7950 ATI GPU!!!

I've no solution... :(

Dim 2 fév 22:43:18 2014 | Milkyway@Home | Detaching from project
Dim 2 fév 22:43:33 2014 | | Fetching configuration file from http://milkyway.cs.rpi.edu/milkyway/get_project_config.php
Dim 2 fév 22:44:10 2014 | Milkyway@Home | Master file download succeeded
Dim 2 fév 22:44:15 2014 | Milkyway@Home | Sending scheduler request: Project initialization.
Dim 2 fév 22:44:15 2014 | Milkyway@Home | Requesting new tasks for CPU and ATI
Dim 2 fév 22:44:16 2014 | Milkyway@Home | Scheduler request completed: got 0 new tasks
Dim 2 fév 22:44:16 2014 | Milkyway@Home | No tasks sent
Dim 2 fév 22:44:16 2014 | Milkyway@Home | No tasks are available for Milkyway@Home Separation (Modified Fit)
Dim 2 fév 22:44:16 2014 | Milkyway@Home | Message du serveur: ATI GPU R600 (R38xx) does not support OpenCL
Dim 2 fév 22:44:16 2014 | Milkyway@Home | Tasks for CPU are available, but your preferences are set to not accept them

Try upgrading to the new version of Boinc 7.2.38 and see if that helps. You can get it here: http://www.primegrid.com/hosts_user.php I see version 7.2.39 is out now, you may want to try that too. BOTH are test versions, meaning they may work and they may not.

I see version 7.2.39 is out now, you may want to try that too. BOTH are test versions, meaning they may work and they may not.

I've been running that for a while, and it works fine (after a brief hiccup with the 32-bit installer).The download link is http://boinc.berkeley.edu/download_all.php

But it won't change the behaviour of existing project applications or servers.

I see version 7.2.39 is out now, you may want to try that too. BOTH are test versions, meaning they may work and they may not.

I've been running that for a while, and it works fine (after a brief hiccup with the 32-bit installer).The download link is http://boinc.berkeley.edu/download_all.php

But it won't change the behaviour of existing project applications or servers.

OK, so I may have to eat my words here.

The OP for this thread has posted at BOINC (using his alter ego 'PlaysGames11') that the MilkyWay server is now seeing his Radeon HD 7870/7950/7970/R9 280X series (Tahiti) as OpenCL capable and producing valid work here.

It's not entirely clear whether it's the upgrade to BOINC v7.2.39 that's done it, or "the latest" (unversioned, unfortunately) Catalyst driver. But host 557409 is producing validated work on that GPU.

I see version 7.2.39 is out now, you may want to try that too. BOTH are test versions, meaning they may work and they may not.

I've been running that for a while, and it works fine (after a brief hiccup with the 32-bit installer).The download link is http://boinc.berkeley.edu/download_all.php

But it won't change the behaviour of existing project applications or servers.

Thanks for giving the RIGHT link, I have no idea how that other link got in there, fat fingers probably though!!

Hello,

If you run on a R9 280X*, you can download BOINC v 7.2.39 here, but you will also need AMD APP (Accelerated Parallel Processing)

If this doesn't work, uninstall your current Catalyst Driver AND Software, then restart your computer. Download the latest Catalyst and install it.

If you got an issue while unistalling your driver, uninstall it in Safe Mode.

* This worked for me. If you have a Radeon HD 7870/7950/7970/R9 270X/R9 290X, you may try this solution but I didn't tested with these cards.

Hello!

Ok! all that solutions are for Win and/or for Linux!!

Some solutions for Mac??

I've one HD7950 & one R9 280X unrecognized by MW!!!

Thx

The only solution that might work until MW upgrades the server software would be an app_info.xml.

http://milkyway.cs.rpi.edu/milkyway/download/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101

That is the only GPU app that I saw in downloads that will work on your cards.


<app_info>
<app_version>
<app_name>milkyway_separation__modified_fit</app_name>
<version_num>136</version_num>
<avg_ncpus>0.040000</avg_ncpus>
<max_ncpus>0.567833</max_ncpus>
<plan_class>opencl_ati_101</plan_class>
<file_ref>
<file_name>milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101</file_name>
<main_program/>
</file_ref>
<coproc>
<type>ATI</type>
<count>1.0000</count>
</coproc>
</app_version>
</app_info>


An app_info.xml should looks something like that, but I cannot test it as I do not have an actual Mac with appropriate hardware anymore.

---

Thx Arkayn!

I'll try this asap and give results here!

To be continued... ;-)

Edit:
app_info.xml created & installed
App installed
Boinc reinstalled

The event log says:
Sam 8 nov 21:02:08 2014 | Milkyway@Home | Found app_info.xml; using anonymous platform
Sam 8 nov 21:02:08 2014 | Milkyway@Home | [error] State file error: bad application name milkyway_separation__modified_fit
(on the 2 computers)

I've checked the name, it seems good!

An idea?

Try this one then.

<app_info>
<app>
<name>milkyway_separation__modified_fit</name>
</app>
<file_info>
<name>milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101</name>
<executable />
<app_version>
<app_name>milkyway_separation__modified_fit</app_name>
<version_num>136</version_num>
<avg_ncpus>0.040000</avg_ncpus>
<max_ncpus>0.567833</max_ncpus>
<plan_class>opencl_ati_101</plan_class>
<file_ref>
<file_name>milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101</file_name>
<main_program/>
</file_ref>
<coproc>
<type>ATI</type>
<count>1.0000</count>
</coproc>
</app_version>
</app_info>

---

Hi Arkayn!

The new one is OK but there is a little mistake (syntax error):

</file_info> is missing after <executable/>

After that MW takes WUs but they all finish in error immediatly with this message:

Stderr output

<core_client_version>7.4.26</core_client_version>
<![CDATA[
<message>
process exited with code 255 (0xff, -1)
</message>
<stderr_txt>
Process creation (../../projects/milkyway.cs.rpi.edu_milkyway/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101) failed: Permission denied (errno = -1)

</stderr_txt>
]]>


I see it's a permission problem but i don't know why???
I've reinstalled Boinc after app_info modif!

Thx.

Hi Arkayn!

The new one is OK but there is a little mistake (syntax error):

</file_info> is missing after <executable/>

After that MW takes WUs but they all finish in error immediatly with this message:

Stderr output

<core_client_version>7.4.26</core_client_version>
<![CDATA[
<message>
process exited with code 255 (0xff, -1)
</message>
<stderr_txt>
Process creation (../../projects/milkyway.cs.rpi.edu_milkyway/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101) failed: Permission denied (errno = -1)

</stderr_txt>
]]>


I see it's a permission problem but i don't know why???
I've reinstalled Boinc after app_info modif!

Thx.

Try a chmod +x on the app, just to make sure.

---

Command & response from Terminal:

mymac:~ mymac$ chmod +x /Library/Application\ Support/BOINC\ Data/projects/milkyway.cs.rpi.edu_milkyway/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101

chmod: Unable to change file mode on /Library/Application Support/BOINC Data/projects/milkyway.cs.rpi.edu_milkyway/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101: Operation not permitted

Command & response from Terminal:

mymac:~ mymac$ chmod +x /Library/Application\ Support/BOINC\ Data/projects/milkyway.cs.rpi.edu_milkyway/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101

chmod: Unable to change file mode on /Library/Application Support/BOINC Data/projects/milkyway.cs.rpi.edu_milkyway/milkyway_separation__modified_fit_1.36_x86_64-apple-darwin__opencl_ati_101: Operation not permitted

You need to use the sudo command as well.

sudo chmod +x

---

OK!!!
All works fine now!!

Thx a lot Arkayn!

OK!!!
All works fine now!!

Thx a lot Arkayn!

Not quite, you still have a problem with the Tahiti XT Mac, the OpenCL driver is too old and not allowing you to use the card. You have nothing but errors on it.

Might want to upgrade the system software on that machine to newest.

---

Yes I know but if i do that I can't do Collatz anymore!!!
They have a problem since 10.9 and the admin don't know how to solve it!!
He asks to Apple and AMD but no response....

Thx again

Hi Guys,

Im getting this error on my wondows box running a 290x GPU, any ideas?

Hi Guys,

Im getting this error on my wondows box running a 290x GPU, any ideas?

This should work for you.

<app_info>
<app>
<name>milkyway_separation__modified_fit</name>
</app>
<file_info>
<name>milkyway_separation__modified_fit_1.36_windows_x86_64__opencl_ati_101.exe</name>
<executable />
</file_info>
<app_version>
<app_name>milkyway_separation__modified_fit</app_name>
<version_num>136</version_num>
<avg_ncpus>0.040000</avg_ncpus>
<max_ncpus>0.567833</max_ncpus>
<plan_class>opencl_ati_101</plan_class>
<file_ref>
<file_name>milkyway_separation__modified_fit_1.36_windows_x86_64__opencl_ati_101.exe</file_name>
<main_program/>
</file_ref>
<coproc>
<type>ATI</type>
<count>1.0000</count>
</coproc>
</app_version>
<app>
<name>milkyway</name>
</app>
<file_info>
<name>milkyway_separation_1.20_windows_x86_64__opencl_amd_ati.exe</name>
<executable />
</file_info>
<app_version>
<app_name>milkyway</app_name>
<version_num>120</version_num>
<avg_ncpus>0.040000</avg_ncpus>
<max_ncpus>0.567833</max_ncpus>
<plan_class>opencl_ati</plan_class>
<file_ref>
<file_name>milkyway_separation_1.20_windows_x86_64__opencl_amd_ati.exe</file_name>
<main_program/>
</file_ref>
<coproc>
<type>ATI</type>
<count>1.0000</count>
</coproc>
</app_version>
</app_info>

---