Welcome to MilkyWay@home

[RESOLVED] Problems with Receiving Email for Resetting Passwords


Advanced search

Message boards : News : [RESOLVED] Problems with Receiving Email for Resetting Passwords
Message board moderation

To post messages, you must log in.

AuthorMessage
Eric Mendelsohn
Volunteer moderator
Project administrator
Project developer
Project scientist

Send message
Joined: 21 Aug 18
Posts: 17
Credit: 1,080,034
RAC: 17,250
1 million credit badge
Message 68774 - Posted: 22 May 2019, 16:49:33 UTC

Hello all,

It has come to my attention that there are some people who are having trouble resetting their passwords. More specifically when requesting a link to reset their password, the email with the link to change their password never arrives in their inbox or spam. At the moment, I have been able to reproduce this problem with gmail accounts and some temporary email accounts. So far, I've only been able to get my university email account to receive a password reset link. While I will continue to troubleshoot this issue, I humbly request help in this matter. If you could request a password change and tell me whether or not you receive an email with the password reset link, as well as what email type you are using (gmail, hotmail, yahoo, edu, etc.), it will help me immensely with identifying the root of this problem. I am not asking for you to change your password; I only need to know if the email arrives.
Thank you in advance for your assistance in this matter.

-Eric Mendelsohn
ID: 68774 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote
TomasBrod

Send message
Joined: 7 Dec 15
Posts: 20
Credit: 5,785,736
RAC: 7,526
5 million credit badge3 year member badge
Message 68775 - Posted: 22 May 2019, 17:34:43 UTC

Probably easiest would be to set up a google mail account as a -SMTP smart host- for sending the emails from boinc server. It seems that google enforces higher degree of anti-spam policy, it could be SPF records, signatures, correct reverse records or just being on a spam blacklist.
ID: 68775 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote
TomasBrod

Send message
Joined: 7 Dec 15
Posts: 20
Credit: 5,785,736
RAC: 7,526
5 million credit badge3 year member badge
Message 68776 - Posted: 22 May 2019, 17:41:07 UTC

For users trying to reset passwords: Boinc allows you to log in using so called strong account key. This key is by default written in a file on computers attached to the project.
And nope. It seems that this great option has been removed from boinc.
ID: 68776 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote
Tom Donlon
Volunteer moderator
Project developer
Project tester
Project scientist

Send message
Joined: 10 Apr 19
Posts: 18
Credit: 5,245,765
RAC: 68,554
5 million credit badge
Message 68817 - Posted: 31 May 2019, 17:59:26 UTC
Last modified: 31 May 2019, 18:00:55 UTC

Eric and I are working on reconfiguring the email functions for milkyway. In the meantime there may be odd functionality with email applications on the website.

Thanks for your patience & understanding

- Tom
ID: 68817 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote
G_UK
Avatar

Send message
Joined: 21 Nov 10
Posts: 1
Credit: 19,594,244
RAC: 0
10 million credit badge8 year member badge
Message 68818 - Posted: 31 May 2019, 20:56:17 UTC

Just had a very delayed password reset e-mail come through so tried the password reset again and it worked, I am recieving e-mails from the project on Gmail and was able to log-in and change my password.
https://gridcoin.ddns.net
Rx7Qvpvc7qEZbrHeJ8ukknJo4Gwrc3unBg
Bitshares: g-uk https://wallet.bitshares.org
ID: 68818 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote
Tom Donlon
Volunteer moderator
Project developer
Project tester
Project scientist

Send message
Joined: 10 Apr 19
Posts: 18
Credit: 5,245,765
RAC: 68,554
5 million credit badge
Message 68819 - Posted: 31 May 2019, 20:58:42 UTC
Last modified: 31 May 2019, 20:59:31 UTC

Password resetting is fixed and should work as intended now. The problem was the RPI firewall & new machine configuration after we migrated the server. I have edited the title of this post to reflect that the problem has been resolved.

If you tried to change your password any time in the last few weeks, you may get a delayed email that was stuck in server limbo. The new email daemon is now named milkyway@cs.rpi.edu.

- Tom
ID: 68819 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote
Hugo

Send message
Joined: 26 Sep 09
Posts: 3
Credit: 1,449,979
RAC: 754
1 million credit badge9 year member badgeextraordinary contributions badge
Message 68843 - Posted: 6 Jun 2019, 21:35:03 UTC - in response to Message 68774.  

That explains why was a bit hard to reset my password the other day, thanks!
ID: 68843 · Rating: 0 · rate: Rate + / Rate - Report as offensive     Reply Quote

Message boards : News : [RESOLVED] Problems with Receiving Email for Resetting Passwords

©2019 Astroinformatics Group